Where is Arugas located? We are situated right at the entrance of the port of Barcadera, at Barcadera 42.
How many offices does Arugas have? Arugas has 1 office, the one located at Barcadera 42.
What are Arugas’ opening hours? We are open Monday to Friday from 7 AM to 4 PM and on Saturday from 8 AM to 12 PM. Our office hours are from 7:30 AM to 4 PM.
What’s Arugas’ phone number?
Our phone number is 585-1198. You can call us for gas orders and/or information regarding our services and products.
How do I contact Arugas if I have a question or complaint?
You can e-mail us at info@arugas.com or call us at 585-1198. We also have a Facebook page where we post important information on our hours of service and our client services. Visit our page and give us a like to stay updated!
How do I know what my client number is? When you register as an Arugas client, Arugas gives you a client number. This number is very important because with this number, you can order and pay more easily. If you don’t remember your client number, you can find your number on your last Arugas receipt (in the top left section at “client number”) or you can call us at 585-1198, and we can give you your client number.
Domestic Gas Installation
Does Arugas provide home gas installations?
Of course, Arugas has an experienced team ready to do the installation for you at a good price. For more information, please contact us at 585-1198 or e-mail us at info@arugas.com.
How much does a home gas installation cost?
The cost of installation depends on the distance of the cylinder from the kitchen or dryer, how many cylinders you’re going to need, and if you choose to do the installation above or underground. Contact our installation department at 585-1198 and our team will stop by your house to give you an offer.
What’s the difference between a gas installation above ground and one that’s underground?
The above-ground installation is the most common one, and this should be chosen if you want your gas installation close to your kitchen or laundry room. In this case, the pipeline will remain visible and runs from your gas installation to the point of connection with your appliance. An underground installation is not visible and is chosen mostly when the gas installation is located further away from the kitchen or laundry room. In this case, the copper pipeline is placed in a PVC or Polyethylene tube that runs underground and connects your gas installation to your kitchen. If you pick the underground installation, please note that Arugas does not dig the hole for the pipeline. An above-ground installation is cheaper than an underground one. Contact our installation department at 585-1198 and we can assist you in choosing the correct option for your house within your budget.
How long does it take for my installation to be completed?
Most installations are completed within 1 day. This depends on the complexity of the installation.
Does my gas installation need approval before I can receive gas?
Yes, Arugas will inspect the installation at your home and if everything is installed correctly, gas will be provided without a problem.
Commercial Gas Installations
When is a gas installation considered commercial?
A commercial installation is a gas installation for a company e.g. hotels, restaurants, bakeries, or laundries. This can also include an apartment complex of 3 or more apartments, which are also considered commercial installations. All commercial installations must comply with DTI’s rules. DTI and Arugas adhere to the standards of NFPA 58 and other local regulatory standards. DTI decides the location of the tank, and Arugas works with them to provide the best service for our commercial clients.
What do I have to do if I need a commercial installation for my business?
Contact our installation department at 585-1198 or via e-mail at info@arugas.com and one of our experts in installation will come inspect your situation and create an offer for you. Arugas does not charge for this service, so contact us so we can come check and help you with your commercial installation today!
How much does a commercial gas installation cost?
The cost of a commercial installation depends on where the tank is going to be installed, along with the total consumption of gas (BTU) that is projected for the business. The total consumption influences the size of the tank that is required. To get your total costs, contact our installation department at 585-1198 or via e-mail at info@arugas.com and they will guide you through the process and give you your costs.
What tank sizes does Arugas offer?
For small businesses, there’s an option for a 100-pound cylinder instead of a tank. Arugas has tanks of 50,100,250,500, 1000 gallons. The better option for you depends on the consumption of the business. Our experts can help you decide which tank is the best fit for your business.
Do I have to pay for the installation of the gas tank at my business?
If your business uses the 100-pound cylinder, you have to pay a deposit for the cylinder of AWG. 125 per cylinder.
What about the paperwork and other requirements for commercial installation? The paperwork and other requirements for a commercial installation are as follows:
A situation Plan (that shows the neighborhood of the establishment)
A nuisance Permit (a copy from the application made at the Department of Legislation and Legal Affairs; DWJZ)
A map of the establishment
An extract from the Chamber of Commerce
A filled in registration form from the Department of Technical Inspection (DTI)
A copy of a valid ID
What are the requirements for a tank recess (nis)? All tank recess requirements can be found on our installation page.
In which cases is a nuisance permit required? A nuisance permit is required in all cases, except for cases where the commercial establishment is a movable commercial unit (e.g. a snack truck).
Domestic Gas Orders and Payments
How can I order gas for my house? There are several ways to order gas. Let’s go through them. The first way is to call Arugas at 585-1198 and request the refill of your cylinder(s) (1 or 2). Please have your address and client number at hand when you call, so we can assist you better. Finally, you can also pay via Pay.aw. Complete your payment through the app and Arugas will receive this automatically. If you wish to stop by personally, our office is located at Barcadera 42. We are open from Monday to Friday 7:30 AM to 4 PM and on Saturday from 8 AM to 12 PM.
How can I pay with online banking?
To pay for your cylinder via online banking, it is important to know your client number. Whenever you make a purchase, mention your client number and address.
Arugas has bank accounts at different banks to make it easier to complete your purchase online:
Aruba Bank #118166
Banco di Caribe #82207401
CMB #15258302
RBC #770000001315234
Can I pay at the moment of delivery? Yes, this is possible. You can pay with card or cash. Wehn placing your order, please specify if you want to pay at the moment of delivery.
Why does it take so long to receive my gas order? We work diligently to serve our clients, but we want to remind you that gas is a dangerous substance, and we must make sure our delivery process is completed as safely as possible. Our advice to our clients is to order a new cylinder the moment the first cylinder finishes. This way you will always have one full cylinder at home.
